We Value your Privacy

Introduction

Kumawuman Rural Bank PLC is committed to safeguarding the privacy and security of our customers' personal and financial information. This Privacy Statement outlines how we collect, use, store, and protect your data in compliance with applicable data protection laws and regulations, including the Data Protection Act, 2012 (Act 843) of Ghana

Information We Collect

We collect the following types of personal information:

1. Identifying information (e.g., name, date of birth, Place of birth, Ghana Card ID)
2. Contact details (e.g., address, phone number, email address)
3. Employment and income details (when necessary for financial services)

How We Use Your Information

We use your personal information for the following purposes:

1. To process transactions and payments
2. To verify your identity and comply with regulatory requirements (e.g. Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations)
3. To detect and prevent fraud, unauthorized activities, or security threats
4. To improve our products, services, and customer experience
5. To communicate with you regarding account updates, offers, and important notices
6. To comply with legal and regulatory obligations

Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

1. Regulatory authorities and law enforcement agencies when required by law
2. Third-party service providers who assist us in operating our business, under strict contractual obligations to protect your data (e.g., payment processors, fraud prevention services, IT support).
3. Business partners and affiliates for financial product offerings (subject to your consent where required)
4. The Bank of Ghana (BOG) and credit bureaus for credit-related services, as required by law or with your consent

Data Security Measures

We implement robust security measures to protect your personal data, including:

1. Encryption of sensitive data during transmission and storage
2. Role-based access controls to limit data exposure

Data Retention

The Bank retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with legal and regulatory requirements, and resolve disputes. Once the retention period expires, data is securely deleted.

Cookies and Online Tracking

We use cookies and similar tracking technologies to enhance website functionality, analyze user behavior, and personalize your experience. You can manage your cookie preferences through your browser settings.

Rights of Customers

Customers of the Bank have right to access to the personal data submitted and to also update same.

1. The right to access and request copies of your data
2. The right to update or complete an incomplete information
3. The right to request data deletion, subject to legal limitations
4. The right to object to or restrict processing of your data
5. The right to withdraw consent where applicable

All request should me to the Bank in writing or e-mail through info@kumawumanrb.com
The CEO
Kumawuman Rural Bank
P.O. Box 33
Kumawu, Ashanti

Updates

The Bank have the right to update this Privacy Statement periodically. Any significant changes will be communicated through our website